Craggy Mountain Music
Folk Instrument Store

Phone 1-828-456-9360
9 AM to 6 PM ET Mon - Fri

How to Order
Shipping Information

ORDER ONLINE

Use the shopping cart and your order will be automatically totaled and shipping charges and sales tax (for NC residents only) added when you fill out the order form.

To use the cart, click the cart icon button for the desired item and it will be added to your cart. Once you enter an item you will be prompted for your country. This enables the shopping cart to calcualte shipping charges.

You can view the contents of your cart at any time by selecting the View Cart icon at the top of each page. When you are ready to check out, select the View Cart link and it will lead you through the process of completing the order form and submitting your payment options.

ORDER BY PHONE

1-828-456-9360
9am - 6pm EST.
Monday - Friday
to place credit card orders.
We accept Visa, MasterCard, Discover by phone.

ORDER BY MAIL

You can use the shopping cart and fill in the order information. Before submitting payment information print out the order. Then mail form
(U.S. residents only) with check/money order or credit card information to Craggy Mountain Music PO Box 31 Lake Junaluska, NC 28745 USA.

HOW WE SHIP

Most orders are shipped within 48 hours. If any item is not available to be shipped within 3 days you will be notified at the time of your phone order or by email if ordering online. Delivery time varies from 3 to 10 days in the continental U.S. There will be no shipping charge on backordered items if that item does not require separate shipping due to size factors.  Most small items such as books and small accessories are shipped US Priority Mail. Instruments and large items are shipped insured UPS Ground. We reserve the right to use the best route when shipping your order.

Orders to FPO/APO addresses, Alaska and Hawaii and international packages are shipped via Priority Mail.

If you wish to have your order expedited by UPS Next Day, 2nd Day, or 3 Day Delivery, please call to make arrangements or leave instructions on the order form. Additional charges to cover the expedited delivery will be added to order total as appropriate. 

INTERNATIONAL ORDERING AND SHIPPING

International orders are shipped via Priority Mail.  Estimated delivery time is 6 to 10 days from the time the order is shipped.  Please understand this is an estimated time only and actual delivery can take as long as 3 weeks. 

International orders will incur a customs fee. You are responsible for paying the customs fee and any import duties/taxes that your country may impose. We cannot determine in advance what these charges will be. Please check with your local customs or postal official before ordering to determine any costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order. Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.

Some links to relevant information about importing for specific countries:
For Canada try the Canada Border Services Agency 
For the UK try HM Revenue and Customs
For Japan try Japan Customs

 We reserve the right to refuse to process any order that appears fraudulent.